Governments are facing unprecedented levels of uncertainty due to the COVID-19 pandemic. CIOs must identify and act upon digital government strategies and plans that can lead to future positive outcomes regardless of the uncertainty. But what are the biggest factors affecting digital transformation across government? And to what extent has COVID-19 affected digital government efforts?

Customer Experience (CX) in healthcare can feel like an afterthought, or not thought of at all. As customers gain further choices across the board about their healthcare options, organizations must respond with a higher standard of service for patients, members, and providers. Healthcare organizations must face CX head-on, ensuring customers receive the service they deserve and representatives have the solutions they need to deliver quality CX.

Cutting through the clutter to stand out as a partner to consumers, not just another faceless company, is paramount. As customer behaviors and digital services evolve due to the COVID-19 pandemic, organizations are looking to contact centers and their agents to deliver CX that goes above and beyond in the face of a digitally-driven new normal. Download this CCW Market Study to learn.

Are the business automation technologies at your financial institution creating experiences that enable your employees to better-serve and anticipate the needs of your customers, establish human connections, and create stronger customer relationships? Appian partnered with IDG to conduct this market research.

Node.js's popularity can be attributed to its ease of adoption with JavaScript developers, a lightweight and performant core, and suitability for applications across platforms. In this guide, we will look specifically at six Node.js web frameworks.

Analysts Jeffrey Hammond, Diego Lo Giudice, and Christopher Condo explain in this Forrester report why digital and software development leaders should take a customer-focused approach to software development to support digital transformation. Organizations often think of modernization in terms of technology choices-and as NodeSource has seen firsthand, Node.js is a key part of the tool set for application modernization. However, this report indicates that most IT organizations don't have the right operational models to develop and deliver great digital experiences.

Amid the unprecedented year of 2020, the state of software testing continues to fluctuate. To better understand current trends, we, the Katalon team, conducted this comprehensive report to empower individuals and organizations and help them better adapt to "the new normal." Synthesized from valuable contributions of 5,000+ IT professionals across many industries worldwide, the report reflects diverse insights that shape the future of testing.

Automation has been pushed to the top of the agenda by many organizations, with CIOs having to balance the immediate needs of their organization with a clear eye on the future. Some CIOs are wary of the hype surrounding RPA. But, automation has always encompassed more than one technology, and IT leaders committed to a culture of automation should look to peers for successful strategies that utilize the best available tools.