Systems | Development | Analytics | API | Testing

Customer Service Case Management Software: What to Look For

Customer experiences matter. And many businesses struggle to improve them. More often than not, a bad process is to blame: manual tasks, data spread across too many systems, or even just old ad hoc workflows that linger on because that’s how it’s always been done. But the cost of ignoring these issues is high.

Improve Your Enterprise Risk Management Framework with Process Automation

The regulatory and business demands of financial services require teams to collaborate with consistency and accuracy—a difficult task when it comes to enterprise risk management (ERM). Business units often complete their risk management strategic objectives independently, and since each may have its own taxonomies and processes, human errors may go unnoticed, increasing potential risk.

Implementing iOS Universal Links for Enhanced App-Web Navigation

Universal Links are an iOS feature allowing seamless integration between web content and native iOS apps. With iOS Universal Links we can intelligently configure a specific web URL, associating it with our iOS app so it will open directly when the URL is clicked.

Understanding Offset and Cursor-Based Pagination in Node.js

Pagination means dividing a big chunk of data into smaller pages. It unlocks performance benefits for the backend, while also improving UX by sending manageable pieces of data to a client. In this article, we'll explore offset-based and cursor-based server-side pagination approaches, compare them, and implement cursor-based pagination in Node.js. Let's get started!

Creating Forms in Ruby on Rails with Simple Form

Ruby on Rails has changed how we build web applications. Early on, the framework came with some great features to help you get started and build robust applications. However, it can still be tricky to build and handle forms. Simple Form is a great option. Let's examine what Simple Form is, why we might need it, and some real use cases.

Not All MFA is Created Equal, Especially in CIAM

In many industries (finance and healthcare, to name a couple), regulations require the use of multi-factor authentication (MFA) to protect access to sensitive data and transactions. Also, an important executive order was issued, aimed at improving the cybersecurity posture within the US government by requiring all federal agencies to adopt MFA systems. Regulations and standards like these will continue to spread over more industries and transaction types.

With AI Writing Code, Will AI Replace Software Engineers?

Software developers have plenty to keep them awake at night. Their top concern is no longer how to express the latest algorithm in their favorite language (C, C++, Erlang, Java, etc.). Instead, it’s being replaced by artificial intelligence (AI). Here we take a look at the process for AI writing code and answer the question: Will AI replace programmers? Read along or jump ahead to the section that interests you the most.