Over the past several years, supply chain shocks have battered organizations across industry sectors—from life sciences to retail to oil and gas. Telecommunications companies have felt the pain as well. Between semiconductor shortages, shifts in demand, and labor and equipment shortfalls, telecommunications companies face their share of supply chain challenges.
Fast food and healthcare, strange bedfellows you say, perhaps? That said, there are lessons that the fast food industry can teach us that apply to low-code automation in healthcare.
Transportation companies hold together the world’s supply chain. Shipping goods internationally, transporting fuel from refineries, bringing products to retail outlets, and delivering packages last mile to consumers’ homes—transportation is the glue of the economy. This responsibility comes with enormous pressure. These companies are on the hook when deliveries run late due to things like shipping container shortages.
The claims stage is critical in the insurance customer lifecycle, acting as a moment of truth in the provider’s ability to serve the client as promised. Because it can often be an emotional experience for customers, insurers that value a seamless experience need to prioritize efficient and effective first notice of loss (FNOL) intake.
Case management can mean a lot of different things, depending on the industry you’re working in. A case could be seeing a patient for a doctor, a legal proceeding for a lawyer, a customer request for a customer service team, an investigation for a corporate management team—we could go on and on.
We recently visited New York City for the Transform Finance FinCrime Festival to hear from financial leaders on the state of the anti-money laundering (AML) and Know Your Customer (KYC) landscape. Appian’s very own Guy Mettrick, Financial Services Industry Manager, also had the opportunity to share his thoughts on ensuring compliance while keeping in mind the importance of a customer journey.
