Automated free text feature engineering uses sophisticated algorithms under the hood to allows far better prediction from free text fields. This complements the date feature engineering capability we released last year, which automatically parses dates into usable features. Organizations now have role-based access control for AutoML users. We’ve added two new user roles to support AutoML – experiment contributors and deployment contributors, which can be assigned to specific users or groups. With this, you can now control and limit access to AutoML to the right types of users.

Iguazio would like to introduce two practical demonstrations showcasing our call center analysis tool and our innovative GenAI assistant. These demos illustrate how our GenAI assistant supports call center agents with real-time advice and recommendations during customer calls. This technology aims to improve customer interactions and boost call center efficiency. We're eager to share how our solutions can transform call center operations.

Many enterprises operate expansive call centers, employing thousands of representatives who provide support and consult with clients, often spanning various time zones and languages. However, the successful implementation of a gen AI-driven smart call center analysis applications presents unique challenges such as data privacy controls, potential biases, AI hallucinations, language translation and more.

We delve into Generative AI capabilities, seamless application automation integration, and robust machine learning using AutoML. The webinar aims to unravel the behind-the-scenes magic that powers the application. Attendees can anticipate gaining valuable insights into the methodologies and technologies that contribute to enhanced predictability and data-driven decision-making.