Systems | Development | Analytics | API | Testing

Trigger warning: this one is about Java, authentication, and Docker Compose files. If that is not your thing, I am sorry, but they are part of life and they are honestly not that hard to work with. Everything here is open source on our GitHub repo, so you can follow along. Recording an authenticated Java flow, replaying it, hitting the dreaded 403, and fixing it with a proxymock recommendation.

We’ve gotten used to understanding our applications through signals, summaries, and traces. Tiny little bits of information about how the app really works. Not because that’s the best way to do it, but because it’s been too hard to get the real thing. The real information exists. It’s on the network. How people called your app and what your code did. What other systems it called, the database queries it made, and the result sets that came back.

MTTR is the metric that tells you how long your users wait after something breaks. According to Splunk and Cisco’s Hidden Costs of Downtime 2026 report, unplanned downtime now costs organisations an average of $15,000 per minute. Across the Global 2000 companies, the aggregate annual cost has surged to $600 billion, a 50% increase in just two years. Engineering teams shipping to production multiple times a day face a simple reality: incidents aren’t a matter of if.

The board asks a question. You know the answer, roughly. But "roughly" is not what you say in a board meeting. So you confirm later. Three days later, the board has moved on. This is not a knowledge problem. It is a data infrastructure problem. This whitepaper is about that problem, and the CFOs who fixed it without replacing a single ERP.

Your AI agent is mid-task, waiting on the result of a search tool call it made 30 seconds ago. The user is watching a spinner. Then a network blip drops the connection. The application reconnects in under a second, fast enough that most monitoring wouldn't flag it. But the tool call result that came back during the gap is gone, and so are the 200 tokens the agent generated before the silence began. The reconnect succeeded - but the session didn't.

Passing automated tests doesn’t always mean your software is ready for users. Many issues only surface when business stakeholders interact with the product in real-world scenarios and validate it against actual requirements. That’s where UAT testing software comes in. It helps teams manage test cases, collaborate with stakeholders, track defects, and streamline the final approval process before release.

Pull accounts, contacts, opportunities, and custom module data from SugarCRM into your warehouse, BI tools, or downstream pipelines, fully transformed, on schedule, with no manual exports required. SugarCRM is a CRM platform built for mid-market and enterprise sales, marketing, and service teams.