How to Test AI Applications Manually: A Playbook for Hallucinations, Bias, and Non-Deterministic Outputs
You have tested hundreds of features. You know the drill. Open the test case, write the preconditions, list the steps, fill in the expected result, run it, compare. Pass or fail. Move on. Then someone hands you an AI feature. A chatbot. A "summarize this ticket" button. A search box that answers in full sentences instead of returning a list of links. You open your test case template, you get to the "expected result" field, and you stop.