QA's Role in Ensuring Accurate AI Extraction for the Form-Fill Assist Toolbar
After a busy industry event, the sales team rushed to enter dozens of new leads into the system using their usual mix of business cards, handwritten notes, and copied email signatures. Everything looked normal – until follow-ups started failing. Emails bounced, job titles were incorrect, and calls were directed to the wrong contacts. No one realised that a few handwritten details were misread, some names were entered incorrectly, and several emails contained silent typos within the CRM.