If you enjoy the subject of human cognitive biases, you should check out the curse of knowledge. When dealing with others, we tend to assume they know what we know. And we do this when no justification for the assumption exists. Do you fancy a more concrete example? Take a new job and count how many people bombard you with company jargon and acronyms, knowing full well you just started a few hours ago.
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Greg Peranich and Tryn Brown contributed to this post. The world of financial services is driven by digital experiences. Over the last 20 years, virtually all banking activities have been taken online (an unfortunate change only for fans of pneumatic tubes and pens on beaded chains). Like other industries that have undergone digital transformation, financial institutions are leveraging APIs to give users a more seamless experience when managing their money.