The Silent Profit Killer: Why Overhead Costs Creep Up (And How to Stop Them)
It starts innocuously. Marketing signs up for a new analytics platform. IT renews that enterprise license even though only 40% of seats are used. HR adds another recruiter. Travel spending creeps back to pre-pandemic levels despite hybrid work. Then one day: SG&A as percentage of revenue climbed from 22% to 28% over three years. Your margins are compressed. The board is asking questions.