Systems | Development | Analytics | API | Testing

Customer care organizations are facing the disruptions of an AI-enabled future, and gen AI is already impacting customer care organizations across use cases like agent co-pilots, summarizing calls and deriving insights, creating chatbots and more. In this blog post, we dive deep into these use cases and their business and operational impact. Then we show a demo of a call center app based on gen AI that you can follow along.

New legislation affirms the governance and security responsibilities of all organizations doing business in the EU.

Today’s AI may be able to pass the Turing test, but I think we can all agree that doesn’t make it human. AI is a tool—a powerful one, but a tool nonetheless. And just like any tool, it can make our work easier, but it can’t do it for us.

With the explosion of artificial intelligence (AI), innovative companies are harnessing enterprise AI at scale for a variety of business use cases, including repetitive task automation, product and service development, supply chain management, customer service operations, decision-making systems, and more.

The software testing landscape, while crucial for ensuring application quality, has grappled with limitations in traditional methods for decades. This article explores how Artificial Intelligence (AI) is emerging as a game-changer, addressing these challenges and augmenting the capabilities of testers. By combining advanced machine learning, deep learning, natural language processing, and other techniques, AI offers a powerful toolkit to propel software testing into a new era.

At a time when AI is exploding in popularity and finding its way into nearly every facet of business operations, data has arguably never been more valuable. More recently, that value has been made clear by the emergence of AI-powered technologies like generative AI (GenAI) and the use of Large Language Models (LLMs).

Perhaps it's the awe-inspiring films about space exploration (my personal favorite – Apollo 13) that evoke the image of NASA as a place buzzing with activity, filled with screens displaying data, charts, and ALWAYS a big countdown clock. However, one of NASA's most recent challenges may surprise you - the task of cracking open a billion-dollar canister filled with ancient asteroid dust.

The ongoing progress in Artificial Intelligence is constantly expanding the realms of possibility, revolutionizing industries and societies on a global scale. The release of LLMs surged by 136% in 2023 compared to 2022, and this upward trend is projected to continue in 2024. Today, 44% of organizations are experimenting with generative AI, with 10% having already implemented it in operational settings. Companies must act now in order to stay in the AI Race.

Late last month, innovators from across the telecommunications spectrum — and all the industries that rely on connectivity to succeed — gathered at Mobile World Congress Barcelona (MWC), the biggest telecom conference of the year.