Systems | Development | Analytics | API | Testing

Tricentis Labs: Evaluating and Scoring AI Agents with Agent Score

Agents are easy to build and hard to measure. When your company runs hundreds or thousands of them, hand-written evals can’t keep up, and it’s unclear which agents are correct, efficient, and ready for users. In this conversation, Ryan Yackel, SVP of Product Marketing, and Andrew Demers, Product Manager for Agent Score at Tricentis Labs, explain how to measure agent quality, score agents automatically, and trace issues back to behavior.

Ep 97 | AI Agents Move Fast. Who's in Control?

One developer burned through 300 million AI tokens in a single week. The payoff was far less impressive. For Todd Trevillion, it's a striking example of what can happen when AI adoption outpaces the controls needed to manage it. And with autonomous AI agents beginning to make decisions on behalf of businesses, the stakes are getting higher.

YAML is Having a Moment, and the Reason is Agents!

Every few years, a mature technology finds an unexpected use that breathes new life into the data profession. Change data capture did it for data delivery, and cloud data warehouses did it for business analytics. You may think I’m going to wax lyrical about generative AI, but I’m actually thinking of a markup language that's “having a moment” thanks to generative AI.

Designing Gradle Task IO for Build Caching: what I didn't see coming

When the engineering team first described what they wanted to build, I nodded along like I knew exactly what they meant. Gradle task inputs. Cache misses. Invocation diffs. Sure, totally. I wrote it all down and quietly Googled half of it afterward. That was my introduction to designing Gradle Task IO for Bitrise Build Cache, a feature built to help engineering teams understand why builds are slow and get more value from build caching.

Omnichannel vs Multichannel Banking: What's the Difference?

‍ Omnichannel vs multichannel banking describes two different approaches to managing customer interactions across banking channels. The distinction affects customer experience, data architecture, operating models, personalization, and service continuity. Multichannel banking gives customers access through mobile apps, websites, branches, ATMs, and contact centers. However, each channel may operate through separate systems, customer records, and workflows.

Don't Let Accessibility Testing Become Your Next Nightmare

On Halloween, appearances win. A great costume gets the best candy, and nobody asks what’s underneath. Digital products get judged the same way on launch day. The interface is polished, the demo goes smoothly, and every stakeholder walks away happy. Then someone opens the app with VoiceOver or TalkBack, and the mask slips. Buttons have no labels. Focus jumps around the screen. A form can’t be completed with a screen reader.