In this session, James Massa, Senior Executive Director of Software Engineering and Architecture at JPMorgan Chase, dives into the critical elements of mastering LLM (Large Language Model) chatbot testing. As AI-driven chatbots take center stage in user interactions, even the slightest flaw in testing can result in significant, high-profile failures. James will guide you through the cutting-edge techniques used to rigorously test these advanced systems, ensuring optimal performance while helping you avoid common pitfalls that could derail your chatbot’s success.