Systems | Development | Analytics | API | Testing

How to Test AI Agents: A Step-by-Step Evaluation Guide

Testing an AI agent means validating more than final outputs — it means auditing every intermediate tool call, reasoning step, and context decision the agent makes across its full execution trace. Unlike traditional software testing, where passing means the right function returned the right value, agent testing must verify that the correct sequence of decisions produced a reliable outcome for a non-deterministic system.

No-Code Test Automation with AI: A Guide for Non-Technical Teams

There's a quiet frustration that lives inside most QA teams, and almost nobody talks about it out loud. You know your product better than anyone. You can walk through a customer journey in your sleep. You spot a broken flow in seconds just by using the app the way a real user would. But the moment someone says "can you just automate that test?" the conversation shifts to a language you never had to learn. Selenium. Locators. Frameworks. Script maintenance. XPath. Java.

Integrating RAG and GenAI into Customer 360 Architecture

Traditional Customer 360 architectures were perfectly adequate for the era of quarterly reports and static marketing segments. They successfully pooled data from CRMs, transaction logs, and support platforms to build a unified profile. But for GenAI-powered applications? Yesterday's architecture is a massive bottleneck. Here is why legacy systems are breaking down under the demands of modern AI, and how the architecture is forcing a shift to real-time data.

Zscaler Revolutionizes Cybersecurity Data with Snowflake

Zscaler's Tiffany Blakeney shares how her team replaced fragmented tools and months-long development cycles with Snowflake's all-in-one AI platform. By consolidating all data, APIs, and AI models in one secure platform, Zscaler reduced campaign creation from months to minutes—and more importantly, gained the trustworthy, governed AI foundation a cybersecurity company demands. Learn how they're using Snowflake's integrated AI capabilities to move from POC to production faster than ever while maintaining the security posture critical to their industry.

Tokens Per Watt Is the Real Limit on AI Revenue

Most AI revenue will flow through tokens — and the two bottlenecks are tokens per watt (energy cost) and tokens per second (throughput). Tokens per watt determines how much output you can generate from a fixed energy supply — already constrained and getting tighter. Tokens per second sets the ceiling on how fast that revenue can flow. Kong's AI Gateway optimizes both at the connectivity layer: semantic caching and semantic routing increase token output without adding watts or latency.#Shorts.

ROI of AI Test Automation: A Calculation Framework for QA Leaders

Every QA leader has faced the same conversation. Leadership asks: "What are we getting for our automation investment?" And the honest answer is often some version of "we're faster than we used to be" without hard numbers to back it up. That gap between intuition and evidence is where automation programs get defunded. Not because they are not delivering value, but because the value was never quantified in terms finance teams understand.

Is WebSockets enough for AI chat?

WebSockets are the right protocol for production AI chat. But that fact doesn’t prevent the failure most teams hit first. An enterprise load balancer closes the idle connection at 60 seconds during a tool execution wait. Your reconnect logic fires in under a second, the agent keeps running server-side, and the client receives nothing from the gap. No tokens, no tool call results, no context. The reconnected socket has no view of what happened while it was down.

Are Microservices Dying?

LLMs are absorbing the business logic of microservices for agentic use cases — but both patterns will coexist in enterprise infrastructure for a long time. Cloud-native infrastructure (microservices + APIs) keeps powering web and mobile experiences. The agentic layer — LLMs, MCP tool calls, and context traffic — runs in parallel, activating the same APIs and CRUD operations underneath. Kong manages both swim lanes: the API traffic between clients and microservices, and the context traffic flowing between agents and LLMs.#Shorts.