Since its inception, agentic AI has felt like a distant aspiration. Today, agents are here, and enterprise adoption is accelerating. Gartner predicts that by 2028, the average global Fortune 500 enterprise will have more than 150,000 AI agents in use, up from fewer than 15 in 2025. Agents arrive with incredible, broad intelligence, but lack the knowledge of your operating model: your customers, policies, approvals, exceptions, business rules, systems, and operational history.