Usability Testing for Better UX: Fixing Real-World Design Friction
After two decades in quality engineering, you learn that passing test runs can lie. Pipelines turn green, unit suites hit target coverage numbers, and servers return clean HTTP 200 codes. Then the build lands in front of live users, and adoption falls flat. People get stuck on form fields, miss primary actions, and abandon checkouts. The code works, but the product fails. Functional testing proves an engine runs.