How to Build a Smart GenAI Call Center App
Building a smart call center app based on generative AI is a promising solution for improving the customer experience and call center efficiency. But developing this app requires overcoming challenges like scalability, costs and audio quality. By building and orchestrating an ML pipeline with MLRun, which includes steps like transcription, masking PII and analysis, data science teams can use LLMs to analyze audio calls from their call centers. In this blog post, we explain how.