Systems | Development | Analytics | API | Testing

Performing Analytics on Call Center Data

Ask any executive if they know what’s going on in their call center, and they’ll assure you they are in control and they know what’s going on. (Executives are always in control and always know what is going on, or so they say.) Then ask the executive what’s actually taking place in the call center, and the executive will say, "We get 10,000 calls each day, and the calls last for 4 ½ minutes." Press the executive a little more: "What are your customers actually saying?

Monitoring in Edge Flow Manager | Observability with Grafana

This video explains Edge Flow Manager (EFM) integration with Prometheus and Grafana. After installing and configuring Prometheus to scrape, EFM should also be configured to expose metrics. When the time series are in place, Grafana is also installed and configured to visualize exposed metrics. There are some EFM specific Grafana dashboards that are publicly available that can be easily downloaded and imported to Grafana. When everything is configured correctly agent specific dashboards can be accessed from the EFM UI.

How to achieve data governance for financial institutions

The increasing focus on privacy and data-related regulations makes strategic data governance a key asset for all organisations, particularly the data-rich financial services sector. Financial institutions must have a robust data strategy to navigate data protection regulations, such as GDPR in Europe, the Personal Data Protection Act (PDPA) in Singapore and Thailand, to remain successful in the regions where they operate and avoid implications arising from noncompliance.

Zero-ETL approach to analytics on Bigtable data using BigQuery

Modern businesses are increasingly relying on real-time insights to stay ahead of their competition. Whether it's to expedite human decision-making or fully automate decisions, such insights require the ability to run hybrid transactional analytical workloads that often involve multiple data sources. BigQuery is Google Cloud’s serverless, multi-cloud data warehouse that simplifies analytics by bringing together data from multiple sources.