Systems | Development | Analytics | API | Testing

Setting up a Multi-Architecture Kubernetes Cluster

In the last post we covered the industry shift towards ARM machines for both local and production software engineering. Last time we learned how to create Docker images that would work on multiple architectures for dev machines. Now we want to take this portability and leverage it for cost savings in production. You may be able to transition some of your services into multi-architecture builds.

Six automated software testing services to boost your QA strategy

Modern engineering and product teams feel the pressure to accelerate the feedback loop to developers, shorten release cycles, and deliver high-quality results quickly. For many, fusing manual strategies with automated software testing services is part of the solution to ensure consistency and immediate test execution. We agree!

Monitoring in Edge Flow Manager | Observability with Grafana

This video explains Edge Flow Manager (EFM) integration with Prometheus and Grafana. After installing and configuring Prometheus to scrape, EFM should also be configured to expose metrics. When the time series are in place, Grafana is also installed and configured to visualize exposed metrics. There are some EFM specific Grafana dashboards that are publicly available that can be easily downloaded and imported to Grafana. When everything is configured correctly agent specific dashboards can be accessed from the EFM UI.

Performing Analytics on Call Center Data

Ask any executive if they know what’s going on in their call center, and they’ll assure you they are in control and they know what’s going on. (Executives are always in control and always know what is going on, or so they say.) Then ask the executive what’s actually taking place in the call center, and the executive will say, "We get 10,000 calls each day, and the calls last for 4 ½ minutes." Press the executive a little more: "What are your customers actually saying?