Systems | Development | Analytics | API | Testing

If you’re responsible for keeping storage reliable, secure, and cost-efficient, 2026 planning is shaping up to be uniquely challenging. A perfect storm of pressures like ongoing semiconductor constraints, concentrated manufacturing, and unprecedented AI-driven demand are reshaping day-to-day infrastructure operations. The challenges introduced by the global supply chain crunch, however, are especially risky.

You start a research task on your laptop, the network drops during a meeting, and when you open your phone to continue, the conversation is gone – you re-prompt, get partial duplicate results, and lose 30 minutes of work. The delivery layer dropped it. That's one of the most consistent problems teams hit when building AI applications. It's particularly acute in customer support, where a session belongs to the conversation - not to any single device, connection, or participant.

If you are like most enterprise leaders, you are managing a sprawling estate of hundreds—or even thousands—of disjointed legacy applications built on outdated frameworks, consuming an estimated 55% to 80% of your IT budget just to "keep the lights on." This legacy drag stifles innovation. Yet the traditional answer—"rip-and-replace"—often makes things worse. Multi-year, high-risk projects that rewrite everything from scratch can be catastrophic.

Customer support data is extremely valuable. Especially when integrated with other relevant sources, it can help users gain key business insights and better focus their marketing campaigns. Let’s take a look.

APIs are transforming how AI interacts with enterprise data. Instead of directly connecting AI to databases like MySQL, PostgreSQL, or MongoDB - which can lead to security risks, schema complexities, and high maintenance - APIs act as a secure middle layer. This approach simplifies data access, reduces risks, and ensures seamless integration with multiple databases.

Every year, Dresner Advisory Services publishes some of the most closely watched research in the enterprise performance management (EPM) space. Unlike analyst firms that rely heavily on vendor briefings, Dresner’s Wisdom of Crowds methodology gathers data directly from end users — the finance leaders, FP&A professionals, and CFOs who live inside these platforms every day.

Keep track of new connectors and product releases.

Over 1,000 people around the world tuned in as Tricentis CEO Kevin Thompson and VP of AI David Colwell unveiled our new integrated platform, followed by a live demo from Enterprise Solution Architect Matt Serpone. From our headquarters in Austin, Texas, we unveiled a unified solution designed to help enterprises treat quality as a coordinated system rather than a collection of disconnected tools.

Software testing has a bad rap for bottlenecks — and nowhere is that truer than in the SAP world. An overwhelming majority of SAP orgs continue to rely on manual testing practices that can consume up to 30% of implementation budgets, making QA out to be a persistent roadblock to transformation. To be fair to SAP QA teams, the issue is not as much about inefficiency as complexity.

Observability is the key to understanding and improving MCP servers. These servers connect AI agents to tools, but without visibility, issues like slow responses, errors, or security risks can go undetected. Observability helps track how agents interact with tools, pinpoint failures, and optimize performance.